(Last Updated: August 12th, 2025)

1. Who We Are

Coastal Kids Physiotherapy (“we,” “our,” or “us”) is a sole proprietorship based in British Columbia, Canada. We provide pediatric physiotherapy services in compliance with the College of Health and Care Professionals of BC (CHCPBC) and applicable privacy laws, including the Personal Information Protection Act (PIPA).

2. Information We Collect

We may collect the following types of information when you use our website or contact us:

• Contact details (name, email, phone number, address)

• Booking information (service requested, appointment time)

• Messages and inquiries you send us

• Technical data (IP address, browser type, pages visited — via cookies and analytics tools)

We may also collect the following types of information through a secure platform (Jane App) when filling out intake forms:

• Date of birth

• Medical and health history

• Emergency contact information (if provided)

• Payment details (processed securely through Jane App)

3. How We Use Your Information

We collect and use your information to:

• Respond to inquiries

• Schedule and manage bookings

• Maintain accurate client records

• Deliver physiotherapy services

• Send important service-related updates

• Process payments

• Improve our website and customer experience through analytics

• Comply with legal and regulatory obligations

4. How We Store and Protect Your Information

• Health-related and payment information is stored in Jane App, which keeps Canadian client data on secure servers located in Ontario, Canada, with encryption in transit and at rest.

• Access to Jane App is restricted to authorized Coastal Kids Physiotherapy staff.

• Website form submissions are stored securely within Squarespace until transferred to Jane App or deleted.

5. Sharing Your Information

We do not sell or rent your personal information. We may share your information only:

• With service providers who assist in delivering our services (e.g., Jane App, Squarespace)

• With other healthcare providers, but only with your consent or as required by law

• If required by law, court order, or regulatory authority

6. Your Rights

Under BC’s PIPA and other applicable laws, you can:

• Request access to your personal information

• Request corrections or deletion of your data

• Withdraw consent for future data use

To make a request, contact us at: info@coastalkidsphysio.ca

7. Cookies & Tracking

We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as pages visited, time on site, and referring websites. You can disable cookies in your browser settings.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted here with a new “Last Updated” date.